Startup Associate // Intercom

December 11, 2023

Intercom is an AI powered, automation-first customer service platform that lets businesses deliver fast support, keeping customers satisfied, costs low, and service teams happy.

It is the only complete customer service solution that provides a seamless customer experience across automation and human support. Customer service teams from more than 25,000 global organizations, including Atlassian, Amazon and Microsoft, use Intercom to send over 600 million messages per month and enable interactions with over 800 million monthly active end users. The company was founded in 2011 and is backed by leading venture capitalist including Bessemer Venture Partners, Kleiner Perkins and Social Capital. We live by our six company values everyday: Success First, Customer Obsessed, Incredibly High Standards, Open Mindedness, Resilience, Impatience, and Positive & Optimistic. They are stitched into the way we work, interact with others, and hold ourselves accountable. We’re eager to hire individuals who are passionate about our mission, deeply aligned with our values, and are excited to help shape the future of customer service.

What’s the opportunity? 🤔

Are you a dynamic and results-driven professional with a love of startups? Intercom is seeking a passionate Startups Associate to identify, cultivate, and nurture relationships with leading startups. As the Program Associate, you will play a pivotal role in driving Intercom’s growth through fostering Intercom’s startup partners & customer base while enhancing our brand as the primary customer service solution. Intercom’s startup programs are a core engine of growth, attracting over 10,000 top global startup clients and 500+ Y Combinator companies over 7 years.

What will I be doing? 🚀

Partnership Cultivation: Build and maintain strong, lasting relationships with startup partners [VC’s, Accelerators & tech alliances], collaborating to drive customer referrals and business growth.

Co-marketing Initiatives: Ideate, launch, and optimize engaging co-marketing campaigns, such as webinars, events, emails, and content sharing, to drive joint brand visibility in key communities. 

Accelerating customer adoption: Identify and remove friction, run onboarding office hours and build scalable programs 

Develop Intercom’s community of founders: Identify, engage, share best practices, uncover customer needs and trends, and provide best-in class training and education.

Lifecycle Management: Nurture startups through every stage, ensuring ongoing success and fostering a positive experience.

Cross-functional Collaboration: Collaborate closely with Marketing, Sales, and Product teams to amplify startup customers experience 

Performance Tracking: Monitor performance of partnerships and customer cohorts, providing visibility into partnership outcomes.

Online Presence Amplification: Elevate Intercom’s online presence and engage key communities

Continuous Learning: Stay up-to-date with Intercom’s product offerings and cultivate a deep understanding of B2B SaaS audiences 

What skills do I need? 📖

  • Exceptional communication and interpersonal skills, adept at building and nurturing relationships.
  • Detail oriented—ability to sweat design details while also seeing the big picture
  • Strong understanding of marketing and business development 
  • Self-starter with drive to succeed in a quickly changing business environment 
  • Outstanding cross-group collaboration, interpersonal, verbal and written communication skills 
  • Collaborative team player who can effectively engage cross-functional teams.
  • Self-motivated, organized, and capable of thriving in a fast-paced, dynamic environment.
  • Able to innovate in rapid cycles and test solutions to learn what works, then feed insights into a long-term foundation 
  • Authentic relationship building skills and extremely self-motivated and success-driven 

Who you are: 

  • Passionate about startups and the venture ecosystem 
  • 2+ years of startups/marketing/growth/ partnerships experience

Bonus skills & attributes 🙌

  • Experience in a startup, investment firm or accelerator 
  • Familiarity with marketing/sales systems and partner management tools.
  • Strong understanding of VC landscapes, with the ability to identify and seize partnership opportunities
  • Have a strong network with the General Partner/Limited Partner/Founder community

Benefits 😍

We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! 🙂

  • Competitive salary and equity in a fast-growing start-up
  • We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
  • Regular compensation reviews – we reward great work!
  • Pension scheme & match up to 4%
  • Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
  • Open vacation policy and flexible holidays so you can take time off when you need it
  • Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
  • If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too 
  • MacBooks are our standard, but we also offer Windows for certain roles when needed.
  • Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least two days per week.

Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least two days per week.

Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

Is this role not quite what you’re looking for? Join our Talent Community to stay connected with us. 

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Intercom
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