Senior Business Analyst – Mandarin speaking // Klarna

March 31, 2022

On our path to becoming the world’s favorite way to shop, we’re assembling an unparalleled global talent network, accelerating individual careers, and disrupting entire industries. We are on a mission to liberate humanity from all the meaningless time spent managing their purchases and finances, so they can do more of what they love. We’re in search of global talent eager to embrace a hypergrowth atmosphere and defy their own expectations.
We are looking for bold, dynamic and ambitious people with significant drive! We need problem solvers, initiative takers, people that see opportunities and potential to improve. You should be passionate about your job and enjoy a fast paced international working environment. You will play an important role in taking Klarna to the next level – thus, you should desire to go above and beyond to deliver and grow as an individual. At Klarna we embrace change, you should dare to challenge the status quo and be persistent in doing so.
A Business analyst uses analytical tools and know-how to collect and interpret operational, finance and risk data to drive strategic decision making, customisation/optimisation and control that is actionable
The focus for a Business analyst is to be proactive and to be a decision maker within Klarna with the following responsibilities. 


    • Understand the market dynamics 
    • Understand the implications of pricing and underwriting
    • Recommend ways to impress and come with actionable insights based on data
    • Understand both the Merchant and Klarna’s business by leveraging internal and external data
    • Come up with different scenarios to support negotiation strategies
    • Monitor in order to find ways to optimize for both external parties and Klarna
    • Managing multiple stakeholders and co-ordinating across teams

    Tasks include:

      • Business planning, budgeting, forecasting and tracking of KPIs  
      • Profitability analyses, business cases and ad-hoc analyses on merchants, consumers, segments, products or competitors
      • Understanding the regional risk policies and risk profile, be a key stakeholder in driving optimization and customization of specific policies  
      • Monthly follow-up of team / domain P&L, providing comments and insights
      • Merchant pricing and analytical sales support


        • Mandarin proficiency is mandatory since you will work with a team based in China
        • Positive solution oriented mindset and stakeholder management skills
        • Strong analytical skills set: ability to identify and isolate trends, and connect them to customer behavioural patterns, and business impacts
        • Experience (at least 5+ years) analytical experience working in either retail banking, e-commerce or payments industry, knowledge of how consumer lending works in western countries is preferred. 
        • Good general knowledge about sales lifecycle + strong knowledge in any of these areas: credit risk, product/UX, marketing analytics, accounting, pricing or data 
        • Interest and experience in supporting Sales and Marketing (ex: merchant sales strategies or campaign impact analysis)
        • Financial Analytics Experience (business planning, budgeting, forecasting and tracking of KPIs)
        • Understanding how to perform data extraction and manipulation, as well as programming languages is a plus (SQL, R, Python, MatLab, Java, C# etc…)
        How to apply
        Send over a CV in English.
        Due to a high volume of candidates, we will experience a longer response time until we start interviewing.
        What we offer:
        Diversity & Community
        With our diversity of skills, perspectives and backgrounds, we can create, innovate, and disrupt like no other. Diversity is part of who we are, and essential to our success.
        Ownership & Impact
        Here, every voice matters. We’re organized into hundreds of small teams, each run like a start-up, focused on their own problem-space.
        Trust & Collaboration
        Successes and failures are won together at Klarna in a melting pot of teams. Win, lose, and learn, we’re on this path together.
        The Klarna Work Policy is designed to make sure we foster team collaboration while also ensuring a productive and flexible work environment. We work 2 days per week in the office on agreed days, and then 3 flexible days. We’re also providing each Klarnaut with an annual financial contribution to improve their flexible work life whether they use it to upgrade their work accessories, or their home office space!
        Challenges & Rewards
        We take a very Swedish approach to benefits. Support for parents, health and wellness perks—we’ve got you covered.
        About Klarna
        Since 2005 Klarna has been on a mission to revolutionize the retail banking industry. With over 90 million global active users and 2 million transactions per day, Klarna is meeting the changing demands of consumers by helping them save time and money while better managing their cashflow and making informed decisions. Over 250,000 global retail partners, including H&M, Saks, Sephora, Macys, IKEA, Expedia Group, and Nike have integrated Klarna’s innovative technology to deliver a seamless shopping experience online and in-store. With over 5,000 employees, Klarna is active in 20 markets and is one of the most highly-valued private fintechs globally, with a valuation of $45.6 billion. For more information, visit
        It is our commitment that every qualified person will be evaluated according to skills regardless of age, gender, identity, ethnicity, sexual orientation, disability status or religion. Please refrain from including your picture and age with the application.
        Visit the company website