NOC Technician // Box
WHAT IS BOX?
Box is the market leader for Cloud Content Management. Our mission is to power how the world works together. Box is partnering with enterprise organizations to accelerate their digital transformation by creating a single platform for secure content management, collaboration and workflow. We have an amazing opportunity to further establish ourselves as leaders in the space, and we need strong advocates to help us achieve that goal.
By joining Box, you will have the unique opportunity to help capture a majority of this developing market and define what content management looks like for the digital enterprise. Today, Box powers over 97,000 businesses, including 70% of the Fortune 500 who trust Box to manage their content in the cloud.
WHY BOX NEEDS YOU
Box is looking for a dynamic NOC Technician to join our Network Operations Centre and support an industry-leading platform. This fixed term, 12 month entry level position will have you supporting the team with their roles of monitoring, troubleshooting, and resolving issues that affect the availability and quality of the Box platform. The NOC is the frontline of defence in making sure our customers like GE, Pandora, Apple and Gap have a seamless experience when accessing their content on Box.
This job is great for anyone who is looking to kickstart their career in engineering in a SaaS company. As you progress through the year, your responsibilities will grow and it will provide you with great learning opportunities in an engineering role. You will help ensure the overall production site health and the performance of core customer facing journeys.
We are building a world class NOC and need the best talent possible to get us there. That’s where you come in!
WHAT YOU’LL DO
Support key production facing services and maintain a world class customer experience.
Support the troubleshooting of critical problems through applications, systems, clouds, and networks
Support the team to quickly solve problems caused by customer-impacting events
Assist operations across organizational boundaries to protect our customers, their data, and the availability of all Box services
Assist building tools and processes to improve manageability, observability, resiliency and time to restore service for critical incidents
WHO YOU ARE
Entry level position so we do not require any formal experience: just a keenness to learn and a passion for technology and engineering
You enjoy coding in your spare time
You take initiative when you see a problem; you enjoy seeking out knowledge
You are confident and comfortable communicating to a broad audience
You are calm and collected in stressful situations
You’re driven to learn new skills and technologies
Some knowledge of Linux (CentOS, RedHat) or Python
Exceptional interpersonal and communication skills.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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