Delivery Associate (Mandarin speaking) // Klarna

March 31, 2022

On our path to becoming the world’s favorite way to shop, we’re assembling an unparalleled global talent network, accelerating individual careers, and disrupting entire industries. We are on a mission to liberate humanity from all the meaningless time spent managing their purchases and finances, so they can do more of what they love. We’re in search of global talent eager to embrace a hypergrowth atmosphere and defy their own expectations.
Klarna strives to become the world’s favourite way to buy, and you can contribute to reaching this goal! We are looking to hire great people, who are passionate about using their talents to generate success. We are currently looking to expand our Delivery teams, who play an important role during and after closing agreements with our merchants, to enable them using Klarna products as soon after signing as possible.
What you will do
You will be responsible for our merchants’ smoooth experience while they implement our products and solutions, ensuring high quality integrations. Working closely with our merchants and your sales colleagues, you will strengthen your knowledge about the e-commerce and payments industry as well as the underlying system and vendor landscape. This will make  you an important source of feedback on Klarna’s products!

Responsibilities

    • Be in contact with our merchants via phone, video call or email
    • Responsible for handling and collaborating with the Commercial team on the most complex integration cases within our SME merchant segment.
    • Act as an interface between involved parties in order to ensure completion of the implementation project.
    • Provide merchants with implementation and ecommerce platform expertise to ensure optimal end customer experience
    • Provide feedback to product & engineering domains, with whom you will discuss needs and requirements.
    • Work with a primary focus on the UK market but as part of a global team supporting other countries as required.

    Who you are

      • Desired experience and understanding of XML, HTML, REST API
      • Familiarity with e-commerce shop systems or payment systems.
      • Have worked in either technical integration, technical support or similar roles.
      • Klarna is looking for ambitious people with significant drive! You should be passionate about your job and enjoy a fast paced international working environment. You will play an important role in taking Klarna to the next level thus, you should desire to go above and beyond to produce best work results! At Klarna we embrace change, you should dare to challenge the status quo and be persistent.

      You should have

        • Working proficiency and communication skills in verbal and written English.
        • Working proficiency and communication skills in verbal and written Mandarin.

        You might also have

          • Excellent ability to listen and and communicate with different audiences
          • Ability to handle clients situations in a confident yet humble ways based on facts
          • Genuine curiosity and good technical understanding
          • Passion for solving problems
          How to apply
          Send over a CV in English.
          What we offer:
          Diversity & Community
          With our diversity of skills, perspectives and backgrounds, we can create, innovate, and disrupt like no other. Diversity is part of who we are, and essential to our success.
          Ownership & Impact
          Here, every voice matters. We’re organized into hundreds of small teams, each run like a start-up, focused on their own problem-space.
          Trust & Collaboration
          Successes and failures are won together at Klarna in a melting pot of teams. Win, lose, and learn, we’re on this path together.
          The Klarna Work Policy is designed to make sure we foster team collaboration while also ensuring a productive and flexible work environment. We work 2 days per week in the office on agreed days, and then 3 flexible days. We’re also providing each Klarnaut with an annual financial contribution to improve their flexible work life whether they use it to upgrade their work accessories, or their home office space!
          Challenges & Rewards
          We take a very Swedish approach to benefits. Support for parents, health and wellness perks—we’ve got you covered.
          About Klarna
          Since 2005 Klarna has been on a mission to revolutionize the retail banking industry. With over 90 million global active users and 2 million transactions per day, Klarna is meeting the changing demands of consumers by helping them save time and money while better managing their cashflow and making informed decisions. Over 250,000 global retail partners, including H&M, Saks, Sephora, Macys, IKEA, Expedia Group, and Nike have integrated Klarna’s innovative technology to deliver a seamless shopping experience online and in-store. With over 5,000 employees, Klarna is active in 20 markets and is one of the most highly-valued private fintechs globally, with a valuation of $45.6 billion. For more information, visit Klarna.com
          It is our commitment that every qualified person will be evaluated according to skills regardless of age, gender, identity, ethnicity, sexual orientation, disability status or religion. Please refrain from including your picture and age with the application.
          Visit the company website
          Klarna
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