Customer Marketing Manager // Box

April 7, 2022


Box is the market leader for Cloud Content Management. Our mission is to power how the world works together. Box is partnering with enterprise organisations to accelerate their digital transformation by creating a single platform for secure content management, collaboration and workflow. We have an amazing opportunity to further establish ourselves as leaders in the space, and we need strong advocates to help us achieve that goal. 

By joining Box, you will have the unique opportunity to help capture a majority of this developing market and define what content management looks like for the digital enterprise. Today, Box powers over 98,000 businesses, including 70% of the Fortune 500 who trust Box to manage their content in the cloud. 



We’re looking for a Customer Marketing Manager to join our EMEA marketing team. The winning candidate will work closely with our customers to identify and develop advocates, help retain and grow existing relationships, and support our customers in getting real value out of Box. If you’re customer-centric and excellent at building both one-to-one relationships and scalable, successful programs, we want to hear from you!


What you’ll do:

  • Report to the Director of EMEA Marketing and work closely with the regional Field Marketing Managers, global Customer and Product Marketing teams and the local Customer Success managers. 

  • Shape and deliver customer marketing strategy and plans – supporting the renewal and loyalty of our customers and creating demand within the customer base and beyond.  

  • Own day-to-day management of customer marketing needs, including case studies, references, advocate identification, and customer comms

  • Drive our key customer events in the region, including Product Advisory Board meetings, Customer Advisory boards, and Box’s flagship event CIOWORKs, in partnership with the wider EMEA and global marketing teams.

  • Collect and share ongoing feedback from key customers and market segments, and our GTM teams, to help inform product and messaging development.

  • Run regular refreshers for our Sales and wider GTM teams on how to identify opportunities to work with our customers and when to involve marketing.

Who you are:

  • Min. 5 years of experience in customer marketing, including driving digital marketing campaigns and physical events at scale.

  • SaaS B2B experience; understanding of an enterprise sales cycle and selling motions 

  • A passion for customers and a dedication to providing a best-in-class customer engagement and experiences.

  • A highly organised and collaborative individual who is comfortable multitasking and working effectively as part of a global team.

  • An owner, who is excited to take responsibility and shape the customer marketing function for the next phase of growth in EMEA.

  • Excellent written and spoken English; comfortable with light content creation and reviews.



Box Benefits package includes pension, medical and dental coverage. We have a robust wellness program including 25 days of vacation (plus your birthday off!) and subsidised gym membership. There is such a thing as a free lunch, our in-house chef prepares this daily along with lots of snacks and drinks. EMEA HQ office is located in the impressive White Collar Factory on Old Street;, European offices in Paris and Munich.



We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

For details on how we protect your information when you apply, please see our Personnel Privacy Notice.


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