Customer Campaigns Marketing Manager // Box

May 19, 2022


Box is the market leader for Cloud Content Management. Our mission is to power how the world works together. Box is partnering with enterprise organisations to accelerate their digital transformation by creating a single platform for secure content management, collaboration and workflow. We have an amazing opportunity to further establish ourselves as leaders in the space, and we need strong advocates to help us achieve that goal.

By joining Box, you will have the unique opportunity to help capture a majority of this developing market and define what content management looks like for the digital enterprise. Today, Box powers over 98,000 businesses, including 70% of the Fortune 500 who trust Box to manage their content in the cloud.


We’re looking for a Customer Growth Marketing Manager to join our EMEA marketing team. The winning candidate knows that the customer sits at the heart of everything we do, is passionate about the value of the Content Cloud and wants to transfer that belief to our customers. In this role, you will develop, tailor and deliver campaigns that inspire our customer base, driving long-term retention and growth. If you’re customer-centric and excellent at building incredible experiences, and scalable, successful programs, we want to hear from you!

What you’ll do:

  • Report to the Director of EMEA Marketing and work closely with the regional Marketing Managers, global customer and product marketing teams and the local customer success and consulting managers.
  • Shape and deliver customer marketing strategy and plans – supporting the renewal and loyalty of our customers, creating demand within the customer base and beyond.
  • Drive high touch customer expansion activities in the top 50 EMEA accounts, partnering with customer success, consulting, and sales
  • Customise and execute a scalable post-sale expansion communications program to our three core audiences; end users, admins and IT decision makers.
  • Drive our key customer events in the region, including Product Advisory Board meetings, Customer Advisory boards, and Box’s flagship event CIOWorks, in partnership with the wider EMEA and global marketing teams.
  • Collect and share ongoing feedback from key customers and market segments, and our GTM teams, to help inform product and messaging development.
  • Act as brand ambassador to ensure customer references are consistent across the regions, developing templates and frameworks to package customer references into campaign assets.

Who you are:

  • Min. 5 years of experience in customer marketing, including driving digital marketing campaigns and physical events at scale.
  • SaaS B2B experience; understanding of an enterprise sales cycle and selling motions
  • A passion for customers and a dedication to providing a best-in-class customer engagement and experiences.
  • A highly organised and collaborative individual who is comfortable multitasking and working effectively as part of a global team.
  • An owner, who is excited to take responsibility and shape the customer marketing function for the next phase of growth in EMEA.
  • Excellent written and spoken English; comfortable with light content creation and reviews.


Box Benefits package includes pension, medical and dental coverage. We have a robust wellness program including 25 days of vacation (plus your birthday off!) and subsidised gym membership. There is such a thing as a free lunch, we have a daily order service full of delicious healthy options. EMEA HQ office is located in the impressive White Collar Factory on Old Street; European offices in Paris and Munich.


We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

For details on how we protect your information when you apply, please see our Personnel Privacy Notice.

Visit the company website