Account Manager, Mid-Market (French-Speaking) // Intercom

May 20, 2024

Intercom is an AI-first customer service platform that helps businesses deliver better, faster, more personalized support.

Intercom is bringing AI-first Customer Service to the world, dramatically improving experiences for customers, support agents, and managers alike.Modern, fast, and easy-to-use, Intercom’s complete AI-first Customer Service Platform enhances the customer experience, improves operational efficiency, and scales with our customers’ business every step of the way. Intercom is also the most innovative and fastest improving product on the market. Shipping over 200 product improvements every year, Intercom is bringing AI features to market before anyone else.

What’s the opportunity? 🤔

As a Mid-Market Account Manager you will be a key member of the team leading the growth & retention of our existing business in Continental Europe. We’re building a world-class sales organization, and the road ahead is going to be very exciting. 

At Intercom, we are striving to do sales differently. We are asking our customers to put Intercom at the core of their businesses, and we can only do this by putting them at the core of ours. We strongly believe in the overall growth and continued development of each new hire. In joining the Relationship Management team at Intercom, you join a community that believes in development and promotion from within. As a rapidly expanding business, there is a high degree of opportunity for progression, creativity, and ownership.

What will I be doing? 🚀

  • Managing the book of existing business to build relationships with Intercom’s Mid Market customers ensuring revenue growth and customer retention
  • Work with current customers to understand their business pains, and provide solutions based on our platform to alleviate them
  • Develop strategic territory plans outlining opportunities for proactive upsell, cross-sell, expansion to new business units, and achieve business goals
  • Develop advanced knowledge of your customers’ businesses and goals while accurately forecasting sales pipeline
  • Collaborate with Customer Success, Solution Engineering, Field Marketing, Product, and by providing customer feedback to drive product innovation
  • Track and report all key metrics related to customer growth, retention and Intercom product usage growth
  • Engage in team development and mentoring

What skills do I need? 📖

  • 5+ years experience in a closing B2B sales role, Mid-Market/Enterprise experience is an advantage  
  • 3+ years of SaaS selling experience similar products, CS,CX,CRM background is an advantage
  • French language skills at “Professional working proficiency” or above
  • Strong sales skills instincts and track record hitting and exceeding quota consistently 
  • Ability to build and maintain deep client relationships across levels in complex organizations
  • Demonstrable history of proactive pipeline generation and book of business management 
  • Comfortable and energized operating and problem-solving in a fast-moving organization. 
  • Exceptional written, verbal communicator, and efficient presenter via online and in-person meetings with decision makers  
  • Growth mindset, intellectual curiosity, and ambition. 
  • Demonstrable history of leadership, with both immediate and cross-functional teammates

Benefits 😍

We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! 🙂

  • Competitive salary and equity in a fast-growing start-up
  • We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
  • Regular compensation reviews – we reward great work!
  • Pension scheme & match up to 4%
  • Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
  • Open vacation policy and flexible holidays so you can take time off when you need it
  • Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
  • If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too 
  • MacBooks are our standard, but we also offer Windows for certain roles when needed.

 

Policies 

Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least two days per week.

We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.  

Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

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Intercom
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