Delivery Associate // Klarna

September 20, 2019

Klarna’s mission is to free people from all the meaningless time spent managing money and purchases, so they can do more of what they love. Every day at Klarna we help consumers, merchants, and partners to explore just how smoooth the modern purchase experience can be. Our position at the crossroads of payments, consumer financing, ecommerce and banking means we are uniquely positioned to do this. There is no label for what we do.
Klarna was born in Stockholm in 2005 and today has 2500 employees working across Europe and the US. We currently serve 60 million consumers, work together with 130,000 merchants and process more than a million payment transactions a day. We’re growing at 40% every year and our investors include Visa, Atomico, Sequoia Capital, Permira and Bestseller group/ Anders Holch Povlsen. We have strong partnerships with some of the world’s leading brands, such as ASOS, IKEA, Adidas, Zara, Lufthansa and Spotify.
Klarna strives to become the world’s favourite way to buy, and you can contribute to reaching this goal! We are looking to hire great people, who are passionate about using their talents to generate success. We are currently looking to expand our Delivery teams, who play an important role during and after closing agreements with our merchants, to enable them using Klarna products as soon after signing as possible.
What you will do
You will be responsible for our merchants’ smoooth experience while they implement our products and solutions, ensuring high quality integrations. Working closely with our merchants and your sales colleagues, you will strengthen your knowledge about the e-commerce and payments industry as well as the underlying system and vendor landscape. This will make  you an important source of feedback on Klarna’s products!

Responsibilities

  • Be in contact with our merchants via phone, video call or email
  • Responsible for handling and collaborating with the Commercial team on the most complex integration cases within our SME merchant segment.
  • Act as an interface between involved parties in order to ensure completion of the implementation project.
  • Provide merchants with implementation and ecommerce platform expertise to ensure optimal end customer experience
  • Provide feedback to product & engineering domains, with whom you will discuss needs and requirements.
  • Work with a primary focus on the UK market but as part of a global team supporting other countries as required.

Who you are

  • Desired experience and understanding of XML, HTML, REST API
  • Familiarity with e-commerce shop systems or payment systems.
  • Have worked in either technical integration, technical support or similar roles.
  • Klarna is looking for ambitious people with significant drive! You should be passionate about your job and enjoy a fast paced international working environment. You will play an important role in taking Klarna to the next level thus, you should desire to go above and beyond to produce best work results! At Klarna we embrace change, you should dare to challenge the status quo and be persistent.

You should have

    • Working proficiency and communication skills in verbal and written English.

You might also have

  • Excellent ability to listen and and communicate with different audiences
  • Ability to handle clients situations in a confident yet humble ways based on facts
  • Genuine curiosity and good technical understanding
  • Passion for solving problems
How to apply
Send over a CV in English.
Visit the company website
Klarna
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