Customer Success Engineer // Segment

March 5, 2021

Responsibilities

  • Help customers utilize Segment’s API across many platforms (web, mobile, server)
  • Maximize the value generated from the many destinations Segment supports
  • Maintain customer promises by keeping tickets updated
  • Utilize feedback to improve customer experience and debugging strategies
  • Improve team efficiency by creating internal content and improving public documentation
  • Take our support tooling and analysis to the next level by building simulators and visualizations
  • Work closely with the product team and partners to improve customer satisfaction
  • Become a guide on the code base and functionality of the Segment platform, libraries, and integrations. And help improve it!
  • Participate in an on-call rotation to support our Enterprise level customers with paid support plans

Requirements

  • Experience working with sophisticated clients on a technical product, bonus points if it was enterprise software in a related industry
  • Ability to effectively communicate technical concepts and identify patterns in customer experience
  • Solid client-side Javascript skills and experience working with APIs and server-side languages
  • Basic understanding of SQL, query-writing skills is a big asset
  • Strong commitment to learning the ins and outs of a complicated technical product
  • Ability to take part in an on-call rotation, requiring some availability outside of standard business hours

We encourage you to apply if this role excites you – even if you think you may not meet all of the qualifications. At Segment, we live by four values: karma, drive, tribe, and focus. We are always looking for outstanding individuals with diverse backgrounds and perspectives who embody these values. To learn more about life at Segment and our commitment to diversity, equity, and inclusion, visit our LinkedIn page. We’re excited to meet you!

Segment is an equal opportunity employer. We believe that everyone should receive equal consideration and treatment in all terms and conditions of employment regardless of sex, gender (including pregnancy, childbirth, breastfeeding or related medical conditions), sexual orientation, gender identity, gender expression, race, color, religion, creed, national origin, ancestry, age (over 40), physical disability, mental disability, medical condition, genetic information, marital status, domestic partner status, military or veteran status, height, weight, AIDS/HIV status, and any other protected category under federal, state or local law. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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