Graduate IT Specialist // viagogo

October 31, 2016
viagogo’s IT team are responsible for supporting the systems which keep our business running.  With tickets being bought & sold around the clock in 60 countries (and counting) the size and scope of our business is continually expanding, and we’re able to do that successfully because of the hard work our IT engineers perform to keep the platform & systems we build on running.

We’re looking to add another exceptional member to our team, who will join us to help fight any fires (reactive), but constantly be searching for ways to prevent those problems from happening again (proactive).

You’ll be working to support not only business users with a wide skill range, but also a large technical team of developers who have exacting requirements for performance, correctness, and a pragmatic and no-nonsense approach to getting stuff done.

If this sounds like the kind of role that might interest you, read on for some more details and apply below.

The Role

Working as part of the IT & Facilities team you’ll be responsible for everything from keeping the lights on (in the most literal sense if required!) to conducting projects that impact the entire enterprise:

  • Resolve service requests using the ticketing system
  • Cloud migrations (O365, Azure AD)
  • Upgrades to core networking (Inter-site connectivity, MPLS/VPN config
  • Self-service compute on demand (Hyper-V cluster management, machine automation)
  • Deploying software and upgrades (Win10 upgrades, group policy management)

The best candidates will also get the chance to work with our production infrastructure, which supports a website used by hundreds of thousands of people every day.

You’ll be working in a small team of fellow professionals supporting a rapidly growing business that still feels like a start-up.  Support and exceptional service are definitely a part of this role, and you’ll need to be an excellent communicator, with a strong command of written & spoken English.

The Person

In order to succeed at this role you need to be:

  • Technically curious – learning & understanding are your bywords
  • Humble & scrappy – you like to get things done
  • Passionate & driven – with a strong interest in IT and Technology

A strong technical background is required, though you don’t need to be proficient in all the core technologies (AD, Networking, Exchange, Windows Server) as you’re smart and can figure them out with the help of the team around you (and Google).

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